WE ship every day ( Monday thru Saturday). Free shipping on all orders over $100
WILL I RECEIVE A TRACKING NUMBER?
Yes, our shipping department emails each customer when their package leaves our warehouse. It is very important to make sure you type in the correct email address on your order so that our shipping notice and tracking information reaches you.
WHAT IF MY PACKAGE IS LOST?
If your package is lost by the post office in transit and the anticipated delivery time has passed, we will file a claim on your behalf and reship your package without further delay.
If the U.S. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number. Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house. Occasionally they may also hold the package at your local post office for you to pick up. This is not information we have access to....you will need to speak to them personally. Additionally if you still have not received the package after contacting your post office, you may file a claim with the U. S. Post Office for reimbursement direct to you. The claim form is accessed here: http://www.usps.com/forms/_pdf/ps1000.pdf. Simply fill out the claim form and attach a copy of your orginal receipt from Classy Cowgirl Co After the post office reimburses you, you can then re-order if you wish.
Once the package leaves here and is scanned by the post office, we no longer assume any responsibility. At that point it becomes the responsibility of the post office. We encourage you to purchase insurance.
We pride ourselves on customer service and want you to be happy with each and every purchase. If , for some reason, you are not happy, please see below:
ALL ITEMS PURCHASED ON CLEARANCE PAGE are FINAL SALE. NO returns. NO exchanges on CLEARANCE items. NO Exceptions.
RETURNS AND EXCHANGES: IF YOU ARE NOT HAPPY WITH YOUR ORDER, SIMPLY RETURN WITH NOTE STATING IF STORE CREDIT OR EXCHANGE. IF EXCHANGE, PLEASE LIST ITEM AND SIZE TO EXCHANGE FOR. ITEMS MUST BE RETURNED WITHIN 14 DAYS!! ( That means items must be delivered back to me and in my possession within 14 days of order being delivered to you). ITEMS MUST BE RETURNED IN UNWORN, UNWASHED CONDITION WITH TAGS STILL ATTACHED. WE DO NOT REFUND SHIPPING. WE DO NOT OFFER RETURN LABELS SINCE WE PAY TO SEND THE EXCHANGE OUT TO YOU.
Classy Cowgirl Co does not offer refunds, only store credit. All sale items are final.